FAQ

General Questions

Are you a factory or trading company ?

We are factory direct sales and have some items in stock

What‘’re your company's main products?

Our main products are slot game online app,slot game machine,fish table game machine,slot game board,fish game board,slot game online app,slot metal cabinet,slot touch screen display,bill accepter,printer etc.

Can the casino game boards adjust profitability?

Yes, both fish game and slot game can adjust the profit rate independently, and parts of game boards can provide enhanced profit function services. Please contact us for details.

Does the slot game support customization?

Yes, fish game boards, slot game boards and machine cabinets and gaming monitors all support customization. We have an independent and strong R&D and production team, and you can provide the details of your ideas, and we will make it happen for you.

Is there a minimum order quantity (MOQ) ?

MOQ is 1 unit; if customization is required, the minimum order quantity needs to be judged by our team based on the customized content.

Getting Started Questions

How can I get start?

It’s easy, click the button on the right to submit your contact information to us and leave your needs, we will arrange the corresponding sales staff to contact you and discuss the details. Welcome to consult, Cosmos Technology is looking forward to hearing from you.

What payment methods do you accept?

We accept bank transfer (T/T), ACH network remittance, USDT cryptocurrency, and various channels provided by the Alibaba pay, etc. Please contact us for details.

Why choose you?

We have 15 years of experience as a manufacturer,we also are your one-stop solution supplier.We have a complete supply chain from slot game touch monitor, metal cabinet, game boards, touch consoles, slot machine accessories and so on.

How long does it take to produce?

Depending on the products, the production time are different.
The production time of game board is 1-2 working days,
LCD monitors/machines need 7-15 days. Customized products depend on the difficulty of customization to determine the production time.

After Purchase Questions

How long is the product warranty?

12 months, if there is non-human damage during this period, we will provide hardware replacement and remote software update, if there are additional costs, both parties will negotiate.

What should I do if I find that the product is damaged after receiving the goods?

1. We will take and keep videos or pictures before delivery to ensure that the goods and outer packaging are undamaged before delivery;
2. After you receive the goods, please read the precautions posted on the outer packaging, and take videos and pictures in time,such as all-round pictures of the outer packaging,shoot the video of the whole process of unpacking the outer packaging and inner packaging,ect;
3. And we will assist you to process or claim to the shipping company.

How to solve problems after the warranty period?

We will provide free permanent technical support. If you need to replacement parts will have additional costs, the two parties will negotiate.

Sales Questions

How will the goods be packed and shipped?

Outer packaging and transportation methods can choose.
The regular packaging of game board is soft packaging and carton, usually shipped by express.For casino monitor or machine cabinet, you can choose wooden frame or plywood wooden box as the outer packaging, and you can also choose to transport by sea or air.

Terms of trade

Support trade terms such as EXW, C&F, DDP, etc. We have a stable and safe forwarder who can provide you with professional and appropriate trade services to make the goods arrive smoothly.

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